Shipping Policy

At Rasm & Tales, we work hard to ensure your favourite flavours reach you fresh and on time.

Order Processing

All orders are carefully packed and dispatched from our facility within 2–3 business days of order confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Timeline

Once dispatched, most orders are delivered within 7 business days, depending on your location and courier service availability.

Estimated delivery timeline:

• Order Processing: 2–3 business days

• Transit Time: 3–7 business days

• Total Delivery Time: Up to 7 business days for most locations

Please note that deliveries to remote or non-serviceable areas may take slightly longer.

Order Tracking

Once your order has been shipped, you will receive a tracking link via email, SMS, or WhatsApp (where applicable) to monitor your shipment's progress.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment is completed.

Any free shipping offers will be clearly communicated on the website from time to time.

Delays

While we strive to deliver every order within the promised timeline, delays may occasionally occur due to:

• Weather conditions

• Public holidays

• Courier partner disruptions

• Natural calamities or unforeseen circumstances

In such cases, we appreciate your patience and understanding.

Incorrect Shipping Information

Please ensure that your shipping address, contact number, and email address are entered correctly at checkout. Rasm & Tales will not be responsible for delays or failed deliveries resulting from incorrect customer information.

Need Help?

If you have any questions regarding your order, please contact us at:

info@rasmandtales.com